Cashier
Boston
Cashier
Full Time • Boston
Position Summary
C’yool Yemeni Coffee & Bakery is seeking friendly, dependable, and professional cashiers to welcome guests, take accurate orders, process payments, and provide excellent customer service.
The ideal candidate is comfortable working in a fast-paced coffee shop, communicates clearly, and represents C’yool’s commitment to warm Yemeni hospitality.
Position Details
- Part-time position
- Morning, evening, weekend, and holiday availability may be required
- Weekly schedules may vary according to business needs
Responsibilities
- Welcome every guest in a friendly and professional manner.
- Explain C’yool’s coffee, tea, bakery, breakfast, and dessert selections.
- Take orders accurately at the register, by telephone, or through approved ordering platforms.
- Enter item choices, sizes, milk selections, flavors, and modifications correctly.
- Ask about allergies and refer ingredient or cross-contact questions to a manager.
- Process cash, credit-card, gift-card, and approved digital payments.
- Provide receipts and accurate change.
- Confirm orders with guests before submitting them.
- Organize takeout and delivery orders.
- Verify names and order numbers before releasing orders.
- Coordinate orders with baristas, bakery employees, and kitchen staff.
- Monitor online orders and communicate delays or problems promptly.
- Answer customer questions and resolve basic concerns professionally.
- Refer refunds, complaints, and unusual requests to a manager.
- Keep the register, counter, menus, entrance, and customer areas clean and organized.
- Restock cups, lids, napkins, utensils, bags, and takeout supplies.
- Monitor dining-room cleanliness and notify the appropriate employee when attention is required.
- Follow all cash-handling, refund, discount, void, and complimentary-item procedures.
- Complete assigned opening, shift-change, and closing checklists.
- Follow all food-safety, sanitation, allergen, workplace-safety, and wage-and-hour requirements.
- Perform other lawful duties reasonably related to the position.
Qualifications
- Previous cashier, coffee-shop, bakery, retail, or customer-service experience is preferred.
- Friendly, patient, and professional attitude.
- Strong communication and listening skills.
- Ability to learn the complete C’yool menu.
- Ability to enter orders and process payments accurately.
- Comfortable using a point-of-sale system and online ordering platforms.
- Ability to remain calm and organized during busy periods.
- Dependable, punctual, and able to work effectively with a team.
- Ability to communicate effectively in English; Arabic is helpful but not required.
- Food-handler certification is preferred or must be obtained if required.
Scheduling and Timekeeping
- Employees must accurately record all working time.
- Working before clocking in or after clocking out is prohibited.
- Additional shifts, shift exchanges, and schedule changes require management approval.
- Employees must notify management before working outside their approved schedule.
- All hours worked will be recorded and compensated as required by applicable law.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to bend, reach, and perform repetitive register tasks.
- Ability to safely lift and carry up to 30 pounds.
- Ability to work around hot beverages, food, kitchen equipment, and cleaning products.
- Ability to work in a busy and sometimes noisy environment.
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